Embarkly tracks every piece of guest luggage from drop-off to cabin delivery. Real-time visibility, automatic alerts, and the data you need to meet your delivery targets.
Where is my luggage?
Guests who arrive early often receive their luggage last. No sequence tracking, no aging alerts, no way to detect it.
Once a bag leaves the drop-off point, nobody knows where it is until a guest calls reception.
Without timestamps and volume data, bottlenecks stay invisible and improvements are based on gut feeling.
Guests in your best cabins expect a premium experience, but their luggage arrives at the same unpredictable pace.
No live view of flow rates, backlogs, or luggage that lost its way inside the ship. Problems surface too late.
Two ships at the same pier, crossing luggage flows. Handwritten tags cannot prevent luggage from boarding the wrong vessel.
A guest is certain they handed their bag over. It was still at home, or in the car. The ship is searched for two days and the line pays compensation, for a piece that never existed in the system.
A piece is checked once and then nothing. Nobody knows whether it made it on board or where it stopped. The search starts, and never quite ends.
A suitcase is delivered to the wrong cabin. The guest does not notice, or does not report it, and now two cabins are missing luggage.
Every bag gets a QR-coded tag at drop-off, with ship, cabin and sequence encoded. One scan replaces the handwritten label.
Each checkpoint adds a timestamp at terminal, ship receiving and cabin delivered. A full chain of custody, end to end.
The guest is told the moment their luggage reaches the cabin. No calls to reception, no waiting in the dark.
Guests register their departure time. Embarkly builds the unload order so early flights come off first and later flights wait.
Crew and reception see every bag, every checkpoint and every exception live, from a single screen.
A piece loses its tag in transit. Crew log it with a photo and its last known checkpoint, so reception can match the bag back to a cabin instead of launching a ship-wide search.
Crew flag damage with a photo the moment it's spotted. Reception sees it before the guest even asks, and can offer a resolution proactively, not defensively.
A piece pulled for re-screening is logged with its status. Reception can tell the guest exactly where the bag is and when to expect it, instead of “we'll look into it.”
The guest comes to the desk. Reception radios the luggage team. Everyone waits. The answer, if it comes at all, is vague.
The guest comes to the desk. Reception opens the dashboard. The answer is specific, and it takes seconds.
All data lives on servers in Germany. GDPR-compliant by design, no US processors for operational data.
Full turnarounds run without WiFi. Local-first storage, sync when back on land. Zero data loss.
Cabin numbers, Fast Lane, cross-ship protection, forward/aft routing. Written from the SOP, not adapted.
DPA + GDPR today. SOC 2 on the roadmap. Role-based access, audit logs, SSO on request.
Built-in numpad, no system keyboard. Cabin number + piece count in 4 taps. One hand, any weather.
Instant notifications when luggage exceeds delivery targets or flow rate drops below threshold.
Works without WiFi or LTE. Scans stored locally, synced when connectivity returns. Zero data loss.
Define your top-tier cabins with dedicated delivery timers, separate KPIs, and targeted alerts. Fully configurable per ship.
Real-time KPIs: flow rate, in-transit count, forecast completion, delivery compliance percentage.
Admin configures each turnaround: ship, port, guest count, checkpoints, alert thresholds. Crew selects and goes.
Print barcoded luggage tags at the pier with a thermal printer. Scan instead of type. Replaces handwritten tags.
Keep guests informed with real-time updates on their luggage status. Reduce calls to reception, increase satisfaction.
Compare turnaround performance across ships, ports, and seasons. Spot best practices and problem areas.
The tracking platform
Turnkey hardware, zero IT overhead
Digital tagging, cross-ship protection
Every package starts with a free 30-day pilot on one ship.
Request a DemoTypically 2–3 days from kick-off to first live turnaround. Day 1: we configure the ship profile, checkpoints and Fast Lane cabins. Day 2: crew briefing and device setup. A checkpoint user needs just 45 minutes, since the capture screen is only a keypad, a piece count and a submit button. Day 3: we shadow the first turnaround on-site. Supervisors get a separate 90-minute dashboard walkthrough.
Yes. Every scan writes to the device's local database first and syncs to the cloud when connectivity returns. A full turnaround can run with zero WiFi. Queued scans upload automatically once back on land. No data loss, no duplicates.
PMS integration (Fidelio Cruise, Infinity, MXP, OPERA) is on our roadmap and available as a customisation today for pilot partners. The free-pilot package runs fully standalone. Embarkly delivers value from day one without any integration work on your side.
Everything runs in the EU, primary region Germany. Data never leaves EU jurisdiction. It is GDPR-compliant by design, with no US-based processors for operational data. You own the data: scans, sessions and KPI history are yours, exportable any time as CSV or via API. If you end the subscription, we return your data and delete our copies within 30 days. Contractual guarantees in the MSA.
A full 30-day pilot on one ship: all software features, unlimited crew users, live dashboard, real-time alerts and session reports. With Software + Devices we also ship pre-configured rugged phones at our cost for the pilot duration. No credit card, no commitment. If it works, we scale fleet-wide with tailored pricing based on ship count, module mix and hardware needs. If it doesn't, we pack up and return the devices. No lock-in, no minimum term at this stage.
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