Built for Cruise Operations

Stop guessing where the luggage is.

Embarkly tracks every piece of guest luggage from drop-off to cabin delivery. Real-time visibility, automatic alerts, and the data you need to meet your delivery targets.

< 3s
per scan
4
checkpoints
100%
offline capable
MV Horizon · Barcelona · Today
Live
Terminal
2,342
Ship Received
2,285
Fast Lane Open
4
Flow Rate
420/h
⚠ Fast Lane Cabin 11301 · 2 pcs waiting 16 min · Target: 15 min
Luggage is the #1 guest complaint on embarkation day
Most cruise lines still track luggage with handwritten tags and radio calls. No timestamps. No sequence control. No way to detect which bags have been waiting the longest.

First in, last out

Guests who arrive early often receive their luggage last. No sequence tracking, no aging alerts, no way to detect it.

Zero traceability

Once a bag leaves the drop-off point, nobody knows where it is until a guest calls reception.

No data for improvement

Without timestamps and volume data, bottlenecks stay invisible and improvements are based on gut feeling.

Top-tier guests wait like everyone

Guests in your best cabins expect a premium experience, but their luggage arrives at the same unpredictable pace.

Supervisors work blind

No live view of flow rates, backlogs, or luggage that lost its way inside the ship. Problems surface too late.

How It Works
Configurable checkpoints. Full chain of custody.
Define the checkpoints that match your operation. Every piece gets a digital record at first contact. Each checkpoint adds a timestamp. Gaps trigger automatic alerts.
1

Pre-Terminal

Luggage collected from hotels or transfer points before reaching the pier. Optional for full lifecycle visibility.

2

Terminal Drop-off

Guest drops luggage at pier. Crew taps cabin number on the app. Fast Lane cabins flagged automatically.

3

Ship Receiving

Luggage crosses the loading door. Second scan captures terminal-to-ship lead time.

4

Cabin Delivered

Crew confirms delivery to the cabin. Chain of custody closed. Measured in minutes, not hopes.

Built for speed at the pier. Built for insight at HQ.

3-Second Capture

Built-in numpad, no system keyboard. Cabin number + piece count in 4 taps. One hand, any weather.

Available

Real-Time Alerts

Instant notifications when luggage exceeds delivery targets or flow rate drops below threshold.

Available

Offline-First

Works without WiFi or LTE. Scans stored locally, synced when connectivity returns. Zero data loss.

Available

Fast Lane

Define your top-tier cabins with dedicated delivery timers, separate KPIs, and targeted alerts. Fully configurable per ship.

Available

Live Dashboard

Real-time KPIs: flow rate, in-transit count, forecast completion, delivery compliance percentage.

Available

Session Management

Admin configures each turnaround: ship, port, guest count, checkpoints, alert thresholds. Crew selects and goes.

Available

QR Code Tags

Print barcoded luggage tags at the pier with a thermal printer. Scan instead of type. Replaces handwritten tags.

Customization

Guest Notifications

Keep guests informed with real-time updates on their luggage status. Reduce calls to reception, increase satisfaction.

Customization

Fleet Benchmarking

Compare turnaround performance across ships, ports, and seasons. Spot best practices and problem areas.

Customization
Problems surface before guests notice
Embarkly monitors every piece in real-time and sends targeted alerts to the right person at the right moment. Choose your channel.
Telegram
WhatsApp
Email
Push
Fast Lane Overdue
Cabin 11301 · 2 pcs
Tagged at Terminal: 14:23
No Ship scan after 16 min
Target: 15 min
Flow Warning
Only 3 pcs at Ship in last 20 min
38 pcs pending at Terminal
Check ground handler pace
Luggage Aging
12 pcs at Terminal > 45 min
Oldest: Cabin 10815 (52 min)
Cabins: 10702, 10815, 11903
Session Complete
MV Horizon · Barcelona
2,342 pcs · Avg: 18 min
Fast Lane: 92% on target
Discrepancies: 2 pcs
Platform
Luggage is just the first module
Embarkly is the entry point to a modular operations platform. Every module shares the same infrastructure: offline capture, real-time alerts, fleet dashboards.
Live
💼

Luggage

End-to-end tracking with Fast Lane handling and delivery SLAs

Backlog
📦

Provisioning

Delivery tracking from truck to cold storage

Backlog

Waste

Sorting compliance and port audit readiness

Backlog
🛋

Cabin Readiness

Cabin status synchronized with guest arrival for seamless check-in

Backlog
📅

Check-in

Visa, passport, and document verification synced with embarkation flow

Free pilot. One ship. Full functionality.
Start with a 30-day pilot on one ship. No cost, no commitment. If it works, we scale together.

Free Pilot

30 days on one ship
Full luggage tracking with all 4 checkpoints
Up to 10 crew users
Live dashboard and KPIs
Telegram alerts
Fast Lane SLA tracking
CSV and PDF reporting
Offline-first, works without WiFi
Onboarding call and crew training
Start Free Pilot

After the pilot?

We offer flexible fleet pricing based on the number of ships, modules, and integration requirements. No surprises. Let's talk after you've seen the results.

Get Started
See Embarkly with your ship data
We set up a live demo with your fleet configuration and walk you through a real turnaround scenario. No slides, just the product.
Request a Demo